Our Reviews
Hunter W|2024 GMC Canyon
Confirmed Sales Customer
1/22/2025
Went in with the intentions of getting a family vehicle and salesman didn’t bother to acknowledge my wife. Manager took my vehicle and drove it without my knowledge or consent after saying they needed to “visually inspect it.” Waited until the end of the transaction to prep the vehicle for sale which resulted in me having to leave the dealership in a loaner car. The following day the dealership didn’t finish the detail and services until nearly 1pm. The dealership has had no sense of urgency to process registration of vehicle to the dmv and after expressing concern we received no response from the salesperson. Overall, we were underwhelmed with the entire process and would not recommend anyone to use them.
JESSICA ZANABRIA
1/24/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CONCORD, NC
Anna W|2017 Buick Encore
Confirmed Service Customer
1/26/2025
Great service! I was able to email Bradley and get all my services needs set up. It was easy and convenient! Upon completion I received a text letting me know my car was ready and the cost! Everything was reviewed with me before leaving so there were no surprises and was an easy pick up!! Thank you for your excellent service!!!
1/27/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CONCORD, NC
Michael M|2025 GMC 2500HD Sierra
Confirmed Sales Customer
1/27/2025
I commend you for putting the star rating as the first thing the customer must rate your performance on. Bold. My experience began by inquiring about a 2025 - GMC 2500 HD SLT pickup in Volcanic Ash Red. I wanted the complete towing package that would permit me to pull a travel trailer one day. I chose to shop by electronic means, via contact through the dealership chat box, followed by several text messages with sales consultant Jessica Zanabria. Jessica was extremely helpful. She took the time I needed to answer my questions. With a purchase of this size, like anyone in my position would have done, I shopped around. Of the four dealerships I was dealing with, each sales consultant, but Jessica, did their best to get me into the building. Jessica did not. She knew I was a committed buyer, and did her homework to help ease the stress of this purchase. I am very thankful that Jessica was my sales consultant. Dealership review - Ben Mynatt was excellent. The leadership making the decisions on price were patient allowing me to ask questions. They explained the pricing breakdown and presented a price. I countered with one offer and it was accepted. The offer was not a lowball offer, but what I thought was a fair purchase price. On the day of pickup it was late in the evening. I had to drive about 1-hour to arrive at the dealership. The vehicle was ready, and paperwork took about 1.5 hours from start to finish. Extended warranty was not pushed on me but offered. Well explained. I purchased a mid-range plan. I paid cash (check) for this purchase and I never felt I was being penalized for not financing the vehicle. I am glad I chose Ben Mynatt Buick GMC.
JESSICA ZANABRIA
1/28/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Ben Mynatt Buick GMC and we hope to see you again soon!
WINGATE, NC
Bryce E|2025 GMC 1500 Sierra
Confirmed Sales Customer
1/22/2025
Tony and the staff at Ben Mynatt were professional and accommodating. They made a normally tedious process easy.
TONY STEWART
1/23/2025
Hello. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ben Mynatt Buick GMC!
SALISBURY, NC
Bryan W|2024 GMC Acadia
Confirmed Service Customer
1/22/2025
I was satisfied with the turn around time of my vehicle.
1/23/2025
Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Take care!
CONCORD, NC
Jeralyn J|2021 GMC Acadia
Confirmed Service Customer
1/22/2025
Came in for a oil change, ended with more than I was prepared for. Feels like a trap, you can't just get an oil change without extra stuff they swear you need. Ridiculous.
1/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
KANNAPOLIS, NC
Freoina V|2020 Buick Encore GX
Confirmed Service Customer
1/23/2025
I came for an oil change and an engine light that had come on. Thankfully the engine light issue was covered by warranty and they were able to get my car serviced right away. The team here is very accommodating and I appreciate that.
1/24/2025
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARLOTTE, NC
Jessica Z|2020 GMC 1500 Sierra
Confirmed Service Customer
1/24/2025
it is always a good experience ,and everything was handled in a timely manner
1/25/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Ben Mynatt Buick GMC and we hope to see you again soon! If you're ever in need of more help, please let us know!
KANNAPOLIS, NC
Dan E|2024 GMC Yukon XL 1500
Confirmed Sales Customer
1/29/2025
I’ve been purchasing vehicles from Ben MYNATT since 2002. This is my sixth vehicle and your sale representative Tony Stewart has been involved and has given assistance with all but one. Mr. Stewart is honest and knows exactly what we want better than we know ourselves. I’ve actually recommended others there, and vehicles were purchased with the help of Mr. Stewart. Unless I decide to change make or model of vehicles, I feel BenMynatt will always be my number one choice.
TONY STEWART
1/30/2025
Hi, Dan! Thanks for your praise and kind comments about our staff. We hope to be of service to you again in the future. We hope you have a great day!
SALISBURY, NC
Briana J|2024 Buick Envista
Confirmed Sales Customer
1/30/2025
Tony was amazing and helped me drive off the lot and my Brand New vehicle!!!!!
TONY STEWART
1/31/2025
Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FAYETTEVILLE, NC
James D|2019 GMC Yukon XL
Confirmed Service Customer
1/30/2025
Dropped off my vehicle, phone call an hour later about the issue, fixed same day. You couldn't ask for better service anywhere. Thanks
1/31/2025
Hi, thank you for the high star rating! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CONCORD, NC
Kendyl G|2024 Buick Encore GX
Confirmed Service Customer
2/3/2025
Always great service!
2/4/2025
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
CONCORD, NC
Robert B|2019 GMC Canyon
Confirmed Service Customer
2/11/2025
Good
2/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!
CHARLOTTE, NC
Karen C|2024 GMC Terrain
Confirmed Service Customer
2/11/2025
Fast service, knowledgeable personnel, friendly dealership!
2/12/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
CONCORD, NC
Kristina G|2021 GMC Terrain
Confirmed Service Customer
2/12/2025
I took my daughter vehicle in to get an oil change and the advisor suggested a tire rotation as well. I authorized the repairs and I requested a multipoint inspection. After about an hour and twenty minutes another service advisor came in telling me that the truck was completed. I assume the advisor went out to lunch and left me hanging, I never received a multipoint inspection so I assume it wasn’t done being there wasn’t a copy presented to me or attached to the invoice. I never got to sign off on the hard copy of the invoice and that’s a no no according to GM. Normally myself I always got great service here so I’m not sure what happened this time. All I know is that when I managed a dealership the signature was always required, the 27 point should’ve been filled by the tech, the invoice should’ve never passed the dispatch desk without a signature and the advisor should’ve never paid the tech and print out a customer copy of the final invoice without the proper paperwork being completed.
2/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CONCORD, NC
Herdis D|2023 Buick Envision
Confirmed Service Customer
2/17/2025
good service.
2/18/2025
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CONCORD, NC
Russell S|2021 GMC Canyon
Confirmed Service Customer
2/17/2025
My engine light came on and naturally I was concerned. I went on line and made an appointment for the next day. Took the truck in even though the light went out. They ran a diagnostic check and found a couple things wrong. Got the truck back before the end of the day. It was under warranty!! WooHoo!! Great job guys!!!
2/18/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
CONCORD, NC
Barry H|2024 GMC Sierra 1500
Confirmed Service Customer
2/3/2025
It was great
2/4/2025
Hi there, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Ben Mynatt Buick GMC
CHARLOTTE, NC
Carlotta J|2025 Buick Envista
Confirmed Sales Customer
2/11/2025
The entire process was great! Thanks to Stuart for making this an unforgettable experience! I am loving my new Envista!
WILLIAM RAYLE
2/12/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
HUNTERSVILLE, NC
Denise H|2018 Buick LaCrosse
Confirmed Service Customer
2/12/2025
5 Star service. Very professional and kind.
2/13/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!
CHARLOTTE, NC
Michael W|2025 GMC Yukon
Confirmed Sales Customer
2/13/2025
Staff was very easy and accommodating with my busy schedule and almost the fastest dealer getting a deal done ( Under a Hour) in a long time and unfortunately I ve bought a lot of cars in the last 5-7 years.
JOSHUA SCHIEBER
2/14/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
LINCOLNTON, NC
Patricia L|2024 Buick Envista
Confirmed Service Customer
2/13/2025
I took my Buick Envista in for regular service. Ben Mynatt GMC is very efficient. On time and the service tech took the time to answer my questi
2/14/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
HARRISBURG, NC
Chantel R|2024 Buick Envista
Confirmed Service Customer
2/15/2025
Everything was great very nice services.
2/16/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CONCORD, NC
Cody A|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
2/16/2025
Tony was wonderful. He was so helpful and knowledgeable. He explained everything about the buying process. He even showed me all the features on my new truck.
TONY STEWART
2/17/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSON, GA
Arthur S|2023 GMC Canyon
Confirmed Service Customer
2/18/2025
Great service done in a timely manner.
2/19/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SALISBURY, NC
Jeffrey T|2020 GMC 2500HD Sierra
Confirmed Service Customer
2/19/2025
Done the work in a timely. Manner?
2/20/2025
Hi there! We’re glad to hear we met your expectations! Our team strives to deliver excellent service, and we’re happy to know that you had a positive experience during your visit. If you have any further questions or needs, feel free to reach out!
MINT HILL, NC
Karen C|2024 GMC Sierra 3500 HD
Confirmed Service Customer
2/20/2025
Great job...very helpful personnel.
2/21/2025
Hi Karen, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
CONCORD, NC
James M|2023 Buick Envision
Confirmed Service Customer
2/26/2025
I arrived at 1:15pm for my 1:30pm appointment for an oil change. I was not greeted, I gave my name and what service I was there for…I walked into the waiting area, it was full, no where to sit. No problem, I walked up front to the sales area and sat there for a while, then I went back to the waiting area. Sat there until 3pm, I decided to go into the service area to ask for an update on my car. Much to my surprise it was sitting in the Bay Area, finished, but no one had advised me.
2/28/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SALISBURY, NC
Richard W|2025 GMC 2500HD Sierra
Confirmed Sales Customer
2/26/2025
Great service
TONY STEWART
2/27/2025
Thanks, Richard! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
CHARLOTTE, NC
William M|2023 GMC Canyon
Confirmed Service Customer
2/26/2025
I arrived a little early for a scheduled oil change and tire rotation. After checking in with the service writer, my truck was taken immediately to the shop and I was given a courtesy ride to a nearby restaurant. Less than an hour later I received a text that my truck was ready and I was picked up and returned to the dealership. Check out was completed quickly. The staff here is always courteous and accommodating with top notch service. I have never had a bad experience here and highly recommend.
2/27/2025
Hi William, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
CHARLOTTE, NC
Greta Burch M|2023 Buick Envision
Confirmed Service Customer
3/5/2025
Everyone was professional and helpful!
3/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
CHARLOTTE, NC
Karen C|2024 GMC Sierra 3500 HD
Confirmed Service Customer
3/12/2025
Great job...
3/13/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CONCORD, NC
Philip T|2025 GMC Yukon XL 1500
Confirmed Sales Customer
3/14/2025
My Sales Consultant, Mr. Stuart Rayle, did a fabulous job in not only presenting the vehicle, but also in thoroughly explaining the process. Specifically, Mr. Rayle clearly described each parties responsibilities in the process. His knowledge of the vehicles standard and optional equipment, controls and electronics was impressive. I could not think of anything Mr. Rayle did not accurately represent about this buying experience.
WILLIAM RAYLE
3/15/2025
Thank you for sharing your experience! We're glad to hear that our staff did a great job presenting the vehicle and explaining the process. It’s wonderful to know that the information provided was clear and thorough, and that you felt confident in your decision. We truly appreciate your feedback and are here if you need any further assistance!
LEXINGTON, NC
Susan J|2020 GMC Acadia
Confirmed Service Customer
3/15/2025
I have been using this dealership and service area for about 8 years. They are efficient and professional. I highly recommend this dealership!
3/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
CONCORD, NC
Lisa H|2025 GMC Acadia
Confirmed Sales Customer
3/18/2025
Samantha was Great!! The whole experience as top notch.
SAMANTHA FURR
3/19/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
CONCORD, NC
Jeffrey W|2023 GMC SIERRA 1500
Confirmed Service Customer
3/20/2025
I have had two scheduled re-calls in the past two weeks, and they have yet to fix them. They could not complete the recalls initially because I had a telemetric module not working. Came back a week later and they still did not fix the problem. After a week they did not have the module and had not ordered one. I wasted about 4 hours at the dealership with no results. I was not offered a courtesy vehicle while I waited, and in fact was told that none were available. I live and work 30 miles from the dealership, so I have no choice but wait while the truck is repaired. As soon as I get this fixed and the re-calls taken care of, I plan to trade this vehicle (not at this dealership) and go back to a Dodge RAM.
3/25/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ALBELMARLE, NC
Gayle W|2022 GMC Acadia
Confirmed Service Customer
3/21/2025
My husband took the car in this time he was disappointed. He told me the car was done and sitting there, and no one came to get him because the technician that was working with him went out to get lunch not acceptable. Anyone should be able to check him out.
3/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HARRISBURG, NC
Greta Burch M|2023 Buick Envision
Confirmed Service Customer
3/23/2025
Everyone was professional and courtesy
3/24/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
CHARLOTTE, NC
Roger H|2019 GMC 1500 Sierra
Confirmed Service Customer
3/23/2025
First and foremost I think theirs is a communication breakdown. I had to call several times to see what was going on with my vehicle and drive to the dealership. Had my vehicle for a month. I was told that they were going to put off working on it because they could not find out what was going on with it and it was using a lot of technician time. They also called the warranty company to see if they were going to cover the technician's time spent doing the job. There was a misunderstanding between the service advisor and the warranty company. So after all this, they figured out what the problem was. After they fixed it the warranty company paid their part and I paid mine. Took the vehicle home and still had a problem with it. I brought it back to the dealership they said had to leave it with them for a few days so they could see what was wrong with it. Keep in mind that they already had my vehicle for a month. I'm so disappointed with the service.
3/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CONCORD, NC
Atalaysha C|2025 Buick Envista
Confirmed Sales Customer
2/24/2025
Our salesperson, finance, general manager all were phenomenal! Everyone that we came in contact with while purchasing the vehicle was kind and informative.
TONY STEWART
2/25/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CARY, NC
Mary V|2025 Buick Enclave
Confirmed Sales Customer
2/24/2025
👍🏼
SAMANTHA FURR
2/25/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
DAVIDSON, NC
Jeffrey R|2025 Buick Envista
Confirmed Sales Customer
2/25/2025
Tony and Reggie were very nice, respectable and easy to work with, would highly recommend!
TONY STEWART
2/26/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
INDIAN TRAIL, NC
Ira M|2021 GMC 1500 Sierra
Confirmed Service Customer
2/25/2025
Na
2/26/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
CONCORD, NC
Sherry B|2025 GMC Yukon
Confirmed Sales Customer
2/25/2025
Great people did what they said no games
WILLIAM RAYLE
2/26/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SUMMERVILLE, SC
Kashari F|2025 Buick Encore GX
Confirmed Sales Customer
3/3/2025
Excellent experience! Thank you guys for helping my family!
TONY STEWART
3/4/2025
Hi there, thank you so much for your positive comments about Ben Mynatt Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
TROUTMAN, NC
Sedric L|2024 GMC Sierra 1500
Confirmed Service Customer
3/7/2025
Customer service is not great at this dealership. I seen a sign that said #1 in customer service. I don’t see how’s that possible. My service took days to complete when it should’ve been hours. And I didn’t get the keys to my bed cover. There’s no way I would recommend this dealership to anyone..
3/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CONCORD, NC
Yolanda W|2025 Buick Envista
Confirmed Sales Customer
3/17/2025
Quick and Easy. Great Customer service from Reggie and Julian.
JULIAN LONDON
3/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHARLOTTE, NC
William G|2011 Buick LACROSSE
Confirmed Service Customer
3/27/2025
The service advisor that helped me with a clear professional. He was very knowledgeable, courteous polite, a clear gentleman, and scholar. I will definitely be bringing my car back to Ben Mynatt Buick GMC for all of my service needs. You guys are the best thank you so much.
3/28/2025
Thank you so much for taking the time to share your experience! We are glad to hear that our service advisor provided you with knowledgeable and courteous service. Your kind words about our team mean a lot to us, and we are dedicated to ensuring our customers receive the best care possible. We look forward to seeing you again at Ben Mynatt Buick GMC for all your service needs. If there's anything else we can assist you with, please don't hesitate to reach out!
CHARLOTTE, NC
Lee R|2016 GMC 2500HD Sierra
Confirmed Service Customer
3/27/2025
Fast and friendly service
3/28/2025
Hello Lee! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
CONCORD, NC
Christopher Z|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/28/2025
My first oil change for my GMC 2025 2500 HD Denali
3/29/2025
Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
MONROE, NC
Carolyn J|2025 GMC Acadia
Confirmed Sales Customer
3/28/2025
Stuart did an excellent job addressing our questions and helping us pick the right car. After we bought the Denali, we were shocked to be told the Denali did not come with an Owners manual, we'd have to go on-line to find out how to use a feature. That's a real cheapskate decision by GM, one I'll remember a long time.
WILLIAM RAYLE
4/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SALISBURY, NC
James S|2024 GMC Acadia
Confirmed Service Customer
3/31/2025
Don't offer appointments on Saturdays if your employees don't want to be there. We came in for oil change and mentioned squeeky breaks. He said our car is too new for break issues and dismissed our concern. Then he pulled up a list of "needs" that my vehicle is due at 15k miles and wanted to charge me nearly $700 including wiper blades. I think I know when my blades are bad, but not my brakes apparently. When I told him that I had paid for a maintenance package he then told me what he could do today that was covered. He also acted like I kicked him in the groin when I mentioned the service plan. Does he only get paid for selling me unnecessary products? If so, I feel bad for the service department and for GM customers. Not a great experience.
4/3/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LOCUST, NC
Scott S|2021 GMC Canyon
Confirmed Service Customer
3/24/2025
Had an issue with my drivetrain. Was told the price for repairs until I inquired about it being under warranty. It was a little irritating that I had to bring it up. Also asked for my brakes to be checked because of a spongy feeling. Was told they checked them and they felt normal. I was absolutely happy I got my vehicle back before I was supposed to.
3/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CONCORD, NC
Abigail M|2025 Buick Envision
Confirmed Sales Customer
3/24/2025
Sam is the best, I never felt like she was trying to make money off of me. She feels like family!
SAMANTHA FURR
3/25/2025
Hello, we really appreciate your feedback! We sincerely value your business and look forward to your next visit!
CONCORD, NC
Susan D|2025 Buick Envista
Confirmed Sales Customer
3/25/2025
Samantha was a pleasure to work with. Everytime I called her or texted her she was polite and professional.
SAMANTHA FURR
3/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CHARLOTTE, NC
William R|2023 GMC Acadia
Confirmed Service Customer
3/26/2025
Fast and completed in a short period of time. Mike was most courteous.
3/27/2025
Your satisfaction is important to us, so we sincerely thank you for choosing Ben Mynatt Buick GMC and look forward to serving you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
CONCORD, NC
Jacob M|2024 GMC Canyon
Confirmed Service Customer
3/31/2025
It was good
4/1/2025
Hi there, thank you so much for your positive comments about Ben Mynatt Buick GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ALBEMARLE, NC
Matthew F|2025 GMC Canyon
Confirmed Sales Customer
4/1/2025
This dealership made the purchase of my new Truck a smooth and seamless process. The staff was extremely friendly and polite, not to mention my salesperson was amazing!
JESSICA ZANABRIA
4/2/2025
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SALISBURY, NC
Amara G|2025 Buick Envista
Confirmed Sales Customer
4/3/2025
Samantha Furr was awesome & helped me be able to get the exact car I wanted! Everyone in the dealership was very nice and personable.
SAMANTHA FURR
4/4/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
CORNELIUS, NC
Dwayne T|2025 GMC Terrain
Confirmed Sales Customer
3/26/2025
I had an amazing and easy experience with Sam. She is easy to talk to and made the process easy to do.
SAMANTHA FURR
4/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CHARLOTTE, NC
Quintez H|2025 GMC Sierra 1500
Confirmed Sales Customer
4/1/2025
My experience with Ben Mynatt GMC went effortlessly. Julian was my sales person. We have built a rapport over the last few years and he has always been positive about the matter at hand, regarding the truck. He was very informative and understanding about it it all. I’ll definitely be looking to get a vehicle from Ben Mynatt GMC in the future.
JULIAN LONDON
4/2/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
HUNTERSVILLE, NC
Kathy C|2025 Buick Envista
Confirmed Sales Customer
4/5/2025
It was great
TONY STEWART
4/6/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
CONCORD, NC
John T|2022 GMC 1500 Sierra
Confirmed Service Customer
4/7/2025
Was called in for a vehicle recall but the service department didn't have the part. why call me in for a recall when you can't fix the recall. Got my oil changed and tires rotated instead.
4/10/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
HUNTERSVILLE, NC
Kimberly P|2025 GMC Canyon
Confirmed Sales Customer
4/8/2025
It was one of the best car buying experiences I've had. Stuart was very helpful and explained everything. He was generous with his time and knowledge. Anthony made the financial side easy and straightforward. I would recommend Ben Mynatt Buick GMC.
WILLIAM RAYLE
4/9/2025
Hello Kimberly! Feedback like yours inspires us and reinforces our commitment to delivering top-notch care. Your recommendation means a lot to us, and we’re thrilled that we’ve earned your trust. Thank you once more for sharing your positive experience with others. Wishing you a wonderful day!
ALBEMARLE, NC
Mike R|2015 Buick Encore
Confirmed Service Customer
4/10/2025
Mike the service advisor did above expectations. Thanks. One thing repair department forgot to put down paper mat protectors. Mike's great service made up for that.
4/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
KANNAPOLIS, NC
Larry B|2025 Buick Enclave
Confirmed Sales Customer
4/11/2025
Experienced and knowledgeable salesman.
WILLIAM RAYLE
4/12/2025
Hello Larry! We truly appreciate your excellent rating. Thank you for taking the time to share your feedback about your recent visit. Take care!
OAKBORO, NC
Tamahra E|2025 Buick Envista
Confirmed Sales Customer
4/11/2025
Tony was amazing this is my second car that he sold me the process was quick and easy
TONY STEWART
4/12/2025
Hi Tamahra! Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Tony again. We strive to make the car-buying process as smooth and enjoyable as possible, and it’s wonderful to know that you felt that way. Enjoy your new car, and don’t hesitate to reach out if you need anything else!
CHARLOTTE, NC
Karen W|2024 Buick Enclave
Confirmed Service Customer
4/8/2025
My confidence level is low. My car has 20K miles on it and throwing many errors. The next available appointment was 5 days after it stopped running properly. I had to rely on others to get around drying this time. They kept it 2 days. So, a new car that already had issues and 7 days without it. Reduces my confidence in Buick and this dealership.
4/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CONCORD, NC
Herman B|2020 Buick Envision
Confirmed Service Customer
4/9/2025
all good. great service
4/10/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
HARRISBURG, NC
Mary A|2021 Buick Encore GX
Confirmed Service Customer
4/11/2025
I am new at this dealership so everything strange and quiet. I did not know them and they did not know me but I suppose they got things done. They did not do inspection as I was used to other dealerships knowing when everything needed to be done. IT WAS ALL GOOD
4/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CONCORD, NC
Brian D|2019 Buick Enclave
Confirmed Service Customer
4/14/2025
Great!
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CONCORD, NC
Lauren Z|2025 GMC Acadia
Confirmed Sales Customer
4/18/2025
I had my two small children with me and this process went very smoothly. They are very accommodating.
JESSICA ZANABRIA
4/19/2025
We truly appreciate your feedback! Thank you for recognizing our efforts in providing great service. If you have any suggestions or further thoughts, we’d love to hear them!
CORNELIUS, NC
Ernest B|2023 Chevrolet Tahoe
Confirmed Service Customer
4/18/2025
Timely, polite & professional! First class experience!
4/19/2025
Thank you for the fantastic review! We're so glad you had a first-class experience with us—come see us again anytime.
CONCORD, NC
Joseph T|2025 GMC Sierra 1500
Confirmed Sales Customer
4/19/2025
Great experience overall. Sales representative was very professional and found me the exact vehicle I wanted.
WILLIAM RAYLE
4/20/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
HARRISBURG, NC
Karen C|2024 GMC Sierra 3500 HD
Confirmed Service Customer
4/21/2025
Skilled, prompt, friendly...as always!
4/22/2025
We really appreciate your feedback! Skilled, prompt, and friendly is exactly what we aim for—thank you for noticing. Thanks for being a loyal customer—we’ll see you next time!
CONCORD, NC
Richard K|2025 GMC Terrain
Confirmed Sales Customer
4/22/2025
GREAT PEOPLE TO DEAL WITH. GREAT EXPERIENCE.
KEVIN MURPHY
4/23/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
SALISBURY, NC
Samara H|2024 Buick Envista
Confirmed Service Customer
4/24/2025
Courteous staff, knowledgeable and considerate of time
4/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CONCORD, NC
Vernie S|2020 Buick Envision
Confirmed Service Customer
4/25/2025
Service was quick.
4/26/2025
Thank you for the feedback! We’re happy to hear your service was quick and efficient. We look forward to seeing you again soon!
CONCORD, NC
John L|2011 Buick Enclave
Confirmed Service Customer
4/26/2025
Great work, michael was very knowledg blea
4/27/2025
Thank you for your feedback! We’re so glad Michael could provide knowledgeable service. Please don’t hesitate to reach out if you need anything else!
CONCORD, NC
William W|2025 GMC 2500HD Sierra
Confirmed Sales Customer
4/29/2025
Very pleasurable experience everyone was a professional and expert in their given areas
WILLIAM RAYLE
4/30/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MOUNT PLEASANT, NC
Kimberly P|2025 GMC Canyon
Confirmed Service Customer
5/2/2025
Everyone I have met at the dealership has been helpful, knowledgeable and friendly. I would recommend them to all my friends in the market.
5/3/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ALBEMARLE, NC
Kathy B|2025 Buick Envision
Confirmed Sales Customer
5/2/2025
As always, I was greeted with a pleasant smile. I was in for a simple service on my tires. I ended up with a new car lease. I went to the Sales floor to speak to Tony Stewart. Got a big Hug. My husband and I have worked with Tony for over 15 hrs. I consider him family. Tony helped so much 7 yrs ago when my husband passed. He jokingly asked if I was ready to upgrade. I told him I was here for tires. He checked into it and I went home with a new car attached with 4 new tires. Everyone from Reggie, Sam, Zach, Mark and especially Tony, were so helpful. They worked hard to find me a payment I was happy with. They answered all my questions. I felt no pressure just kindness and being taken care of. I left with a car I am proud to drive and show off to everyone. At Ben Mynatt Buick, you are always treated like family. It is always a pleasure to visit.
TONY STEWART
5/3/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
KANNAPOLIS, NC
April H|2025 GMC 2500HD Sierra
Confirmed Sales Customer
4/15/2025
Our salesperson, Samantha was awesome
SAMANTHA FURR
4/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
DALLAS, NC
John J|2020 GMC Acadia
Confirmed Service Customer
4/16/2025
Easy to make an appointment online, Saturday service a big plus. Well informed of status by my advisor.
4/17/2025
Thank you for the great review! We're glad to hear that scheduling online was easy and that you found our Saturday service convenient. It's also great to know your advisor kept you well informed throughout the process. We appreciate your feedback and look forward to seeing you next time!
CONCORD, NC
Andrew I|2024 GMC Terrain
Confirmed Service Customer
4/21/2025
The service writer could have more personality
4/23/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CONCORD, NC
Brenda M|2021 Buick Encore GX
Confirmed Service Customer
4/23/2025
They successfully completed the tasks I requested but it took WAY too long.
4/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
KANNAPOLIS, NC
Scottie K|2025 GMC 1500 Sierra
Confirmed Sales Customer
4/29/2025
Tony Stewart was my sales person and was extremely personable and informative based on my needs and expectations. He gave me a great dealership overview and answered all my questions. I met w/ Reggie and Zach as well. The dealership has a very welcoming vibe and I felt my experience was a needs based collaboration versus prior experiences at other dealerships. I will definitely recommend Ben Mynatt and Tony
TONY STEWART
4/30/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CONCORD, NC
Marvin W|2022 GMC Acadia
Confirmed Service Customer
5/5/2025
Arrived on time and was received promptly and professionally
5/6/2025
Hello, we really appreciate your feedback! Thank you again for choosing Ben Mynatt Buick GMC and we hope to see you again.
CONCORD, NC
Patience G|2025 GMC Acadia
Confirmed Sales Customer
5/9/2025
I came in to look at a used car. This didn’t work out, as a check engine light came on almost as soon as we started the drive. But never fear, Julian is the most amazing salesman and I keep coming back to Ben Mynatt for his help. He was not only able to turn the appt around from a terrible test drive (not his fault) and got me into a BRAND NEW Acadia. Julian, Reggie and Zack are angels and were so helpful in getting payments to an acceptable place while getting me a car I LOVE!
JULIAN LONDON
5/10/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
KANNAPOLIS, NC
Steven C|2023 Chevrolet Colorado
Confirmed Service Customer
5/7/2025
Great
5/8/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
CONCORD, NC
Denise T|2016 GMC Acadia
Confirmed Service Customer
5/9/2025
Very friendly.
5/10/2025
Wow, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
CONCORD, NC
David B|2025 GMC Sierra 1500
Confirmed Sales Customer
5/13/2025
Not pushy, calm. Stuart was amazing a great to talk to!!!
WILLIAM RAYLE
5/14/2025
We love hearing that Stuart made your experience relaxed and enjoyable—no pressure, just great conversation and great service. Thanks for the kind words, and we’ll be here whenever you’re ready to chat cars again!
KANNAPOLIS, NC
Jeanan S|2025 Buick Encore GX
Confirmed Sales Customer
5/13/2025
My experience purchasing a new 2025 Buick Encore GX from Ben Mynatt Buick was fantastic, thanks to the friendly and courteous staff who made the entire process seamless. My sales representative, Sam, was particularly knowledgeable and a true pleasure to work with, patiently answering all of my questions and ensuring I found the perfect vehicle. I highly recommend Ben Mynatt Buick and especially working with Sam for a positive and stress-free car buying experience.
SAMANTHA FURR
5/14/2025
What a fantastic review—thank you! We’re so happy Sam helped make your Buick Encore GX experience enjoyable and stress-free. It’s all about matching you with the right vehicle, with care every step of the way. Here's to many great miles ahead with your new ride!
CHARLOTTE, NC
Brian A|2024 GMC Yukon
Confirmed Sales Customer
5/15/2025
My salesman, Stuart, was amazing. Knowledgeable, kind & NOT PUSHY. I had stopped in spontaneously (I was in town from out of state) and decided to buy a Yukon out of the blue. He made the buying experience seamless, didn’t do the back and forth with Sales Manager song and dance, and got me where I said I needed to be. Happy they had the vehicle I wanted and even more happy Stuart was the salesman who waited on me.
WILLIAM RAYLE
5/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VINELAND, NJ
Barbara S|2025 Buick Encore GX
Confirmed Sales Customer
5/15/2025
Great job
TONY STEWART
5/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CONCORD, NC
Larry H|2025 Buick Envista
Confirmed Sales Customer
5/17/2025
This is a true family dealership. The customer is the most important aspect from the owner. Jessica was amazing in all steps of the sale both before and after. I highly recommend this dealer for all of your vehicle needs.
JESSICA ZANABRIA
5/19/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
CONCORD, NC
Karen W|2025 GMC Acadia
Confirmed Sales Customer
5/15/2025
Our experience at the dealership was very pleasant and genuine. Samantha was very nice to work with. She knew the products and was able to answer questions even if it meant tracking something down to follow up with us later. Other employees we encountered were also very nice and helpful.
SAMANTHA FURR
5/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
CHINA GROVE, NC
Johna G|2022 GMC 2500HD Sierra
Confirmed Service Customer
5/23/2025
Was told not to move the driver seat, no matter what, and they moved it anyway, said because of the recall, even though he told them not to no matter what even if that meant not doing the recall, but they did it anyway, so he'll probably never come back and we buy all of our vehicles from this dealership and have the last 20 years and he is very unhappy with what happened
5/16/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
ROCKWELL, NC
Jacob H|2025 GMC Sierra 1500
Confirmed Sales Customer
5/21/2025
Very willing to work with you to find the best solution for
TONY STEWART
5/22/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
KANNAPOLIS, NC
Donald J|2025 Buick Envista
Confirmed Sales Customer
5/21/2025
Everyone was very helpful and I didn't feel pressured. I would highly recommend Ben Mynatt Buick Gmc
WILLIAM RAYLE
5/22/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
MIDLAND, NC
Allen H|2019 Buick Encore
Confirmed Service Customer
5/21/2025
prompt and professional service
5/22/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
CONCORD, NC
John N|2025 GMC Canyon
Confirmed Sales Customer
5/22/2025
My purchase of a new GMC Canyon at Ben Mynatt is the most satisfying experience I have ever had when buying a vehicle from a car dealership. My salesperson made this experience seamless and smooth and is an asset to the Ben Mynatt organization.
SAMANTHA FURR
5/24/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
GREENSBORO, NC
Greta Burch M|2023 Buick Envision
Confirmed Service Customer
5/25/2025
Everyone was professional and courtesy
5/27/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CHARLOTTE, NC
James H|2025 GMC Yukon XL 1500
Confirmed Sales Customer
5/19/2025
Stuart was great! Incredibly knowledgeable, helpful and responsive. He understood exactly what we wanted and made it happen. We’re in Durham so it was a 4 hour round trip to visit the dealership, but it was worth it for the great experience we had. Will definitely use Ben Mynatt again for our next vehicle!
WILLIAM RAYLE
5/20/2025
Stuart will be so pleased to hear this—thank you! Making a 4-hour round trip is no small thing, and we’re thrilled the experience made it worth the journey. From Durham to our doors, we’re here to make every mile count—can’t wait to welcome you back for the next adventure!
DURHAM, NC
Tammy D|2022 GMC Terrain
Confirmed Service Customer
5/19/2025
MICHAEL AND THE SERVICE TEAM DID A GREAT JOB ON MY CAR! LINED ME UP WITH A RENTAL WHICH MY WARRANTY COVERED!! THEY HAD MY CAR FOR 2 DAYS AND WAS ABLE TO OVERNIGHT THE PART AND GET IT FIXED QUICKLY!!! VERY SATISFIED WITH BEN MYNATT GMC! WOULD HIGHLY RECOMMEND TO ANYONE!!
5/20/2025
Now that’s how you turn car trouble into customer confidence! Huge shoutout to Michael and the team for getting everything sorted so quickly and smoothly. We’re thrilled you had such a positive experience—and we’ll always be in your corner when the road gets bumpy. Until next time, keep driving with peace of mind!
CONCORD, NC
Joseph H|2025 GMC Sierra 1500
Confirmed Sales Customer
5/20/2025
Samantha was very helpful with answering my questions and guiding me through the buying process. She also assured me that she'd be glad to help if I had questions in the future.
SAMANTHA FURR
5/21/2025
We're so glad Samantha was able to guide you smoothly through your buying experience! Her commitment to continued support shows just how dedicated we are to relationships that last beyond the sale. Whenever you're ready, she’ll be right there—like your go-to playlist on repeat.
CONCORD, NC
Anthony H|2025 GMC Sierra 1500
Confirmed Sales Customer
5/20/2025
Great experience! Highly recommend. Great pice and so much more. I love my AT4
TONY STEWART
5/21/2025
We’re thrilled you had such a great experience—and that your AT4 is everything you hoped for and more! Great price, great vibes, and a great ride? That’s what we call the perfect trifecta!
CHINA GROVE, NC
Eduardo P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/23/2025
Stuart rayle is the best
WILLIAM RAYLE
5/24/2025
Stuart will be thrilled by your praise! Thanks for recognizing him—he’s lucky to have such a great customer.
CONCORD, NC
Anthony P|2023 GMC Sierra 1500
Confirmed Service Customer
5/23/2025
I don’t like being told I need to purchase after treatment products for my new truck
5/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MONROE, NC
Boneta C|2025 Buick Enclave
Confirmed Sales Customer
5/28/2025
Did great but took 7 months to get it.
WILLIAM RAYLE
5/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
KANNAPOLIS, NC
Wallace B|2024 GMC Yukon
Confirmed Service Customer
5/29/2025
I am writing to express my dissatisfaction with the service I received during my recent visit to your dealership on Friday, May 23, 2025, for an oil change. When I arrived for my 8:00 AM appointment, I explained that I had purchased an oil change plan from another dealership. During my last visit, the manager at your location assured me that you would honor my certificate. I handed over my Yukon and was told the service would be completed shortly. However, after waiting for three hours, I was informed that the dealership would not honor the oil change contract and that I would be charged $180 since the service had already been completed. My first concern is that no one reviewed my warranty or service contract before beginning the work. This should have been done at the outset to avoid unnecessary charges and misunderstandings. My second concern is the excessive wait time. I was told that my appointment was delayed because of a duplicate reservation, and I had been bumped. If that was the case, I should have been notified immediately so I could make alternative arrangements. This lack of communication was both inconvenient and unprofessional. Additionally, I have attempted to contact the dealership several times following this incident and have yet to receive a return call. Based on this experience, I no longer feel comfortable doing business with your dealership. I hope you take this feedback seriously and make the necessary improvements to your customer service process.
5/30/2025
Our team has acknowledged this review.
CHARLOTTE, NC
Danny D|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
5/30/2025
This is my 4th vehicle I have bought (3 new and 1 used) from Ben Mynatt GMC. Stuart Rayle is my only salesman and he’s the main reason we return. Stuart is very knowledgeable and answers all questions in a timely manner. Everyone at the dealership is nice. Anthony, the finance guy, does a great job and gets us the best rate. Always a first class experience at Ben Mynatt. Thanks again Stuart!!! Danny and Kellie Dye
WILLIAM RAYLE
5/31/2025
Wow—thank you Danny and Kellie for your loyalty and kind words! Stuart, Anthony, and the whole Ben Mynatt Buick GMC team are honored to have earned your trust time and again. Here's to many more first-class experiences ahead!
MIDLAND, NC
Barry H|2024 GMC Sierra 1500
Confirmed Service Customer
6/4/2025
It's was great
6/5/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
CHARLOTTE, NC
Terrance W|2022 GMC Yukon
Confirmed Service Customer
6/4/2025
Very friendly staff and it was easy to schedule the appt; they discussed everything with us clearly before the work was done. I would bring my truck back here if needed whenever I'm in the area
6/5/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WHITAKERS, NC
Matthew C|2025 GMC Acadia
Confirmed Sales Customer
6/9/2025
Ken was very helpful and knowledgeable. He worked with me to get a great deal and then thoroughly explained vehicle features!
KENNETH MANN
6/10/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
INDIAN TRAIL, NC
Kristopher G|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/26/2025
I can’t give five stars because I had a DeWalt phone charger and lightning cable,worth about 55 dollars at Lowe’s, stolen out of my glove box.I was charging my phone on the way there.When I arrived,I unplugged it and put it in the glove box.The next day,Sunday,I took a road trip to SC that morning.I opened the glove box to get my charger out and it was gone.I’m sure I put it in there,because that’s where I always keep it.I double checked all through my truck before I assumed the worst and did not find it.There is no other reasonable explanation because nobody is ever in my truck but me.I have had a great experience there thus far and I hate the feeling of lost trust.It’s not as if I left my gun or wallet in my truck (although there’s no excuse for theft,period),but the notion that I have to strip my truck of personal possessions to bring it in for service is outrageous.I look forward to hearing back from you soon,and maybe we can find a solution to this.Hopefully there are cameras in the service bay. Regards, Kris Gibson
5/30/2025
Our team has acknowledged this review.
CONCORD, NC
Robert B|2025 GMC Yukon
Confirmed Sales Customer
5/27/2025
Smooth and quick, it was a breeze.
SAMANTHA FURR
5/29/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WINSTON SALEM, NC
Richard K|2025 GMC Terrain
Confirmed Service Customer
5/27/2025
GREAT TO WORK WITH
5/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SALISBURY, NC
Bridget G|2025 Buick Envista
Confirmed Sales Customer
5/29/2025
Everyone was very helpful and helped me get into my new car!
SAMANTHA FURR
5/31/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ben Mynatt Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
CONCORD, NC
Herman B|2025 Buick Enclave
Confirmed Sales Customer
5/30/2025
Easy, easy, easy!
WILLIAM RAYLE
5/31/2025
Easy times three? We love to hear it! Thanks for sharing your experience—it’s our goal to make every step feel effortless. Here’s to keeping things simple and stress-free!
HARRISBURG, NC
Jeffrey R|2025 Buick Envista
Confirmed Service Customer
6/11/2025
Service was ok. I had a 7:00 appointment. I was there at 6:55 for an oil change/tire rotation. There was 1 car in front of me. My car was ready for pickup at 9:15, I didn't anticipate being there for over 2 hours and was late getting back to work. I've never had to wait over 2 hours for an oil change, especially having one of the first 2 appointments in the day.
6/12/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
INDIAN TRAIL, NC
Donald J|2025 Buick Envista
Confirmed Sales Customer
6/12/2025
As returning customer, I received a monthly offer for potential exchange and upgrade of existing vehicle to a newer model with similar features and pricing level. Scheduled appointment with Tony my product specialist, and upon arrival at the dealership, immediately discussed available options and completed a test drive. After finalizing terms and car features, initiated the full process ultimately leading to the purchase of my new vehicle with the specifications requested. All business was conducted without delay and ensured a positive overall experience.
TONY STEWART
6/13/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CORNELIUS, NC
Tommy J|2025 GMC Yukon
Confirmed Sales Customer
6/11/2025
I have been doing business with Ben Mynatt for many years and there salesman have all been the best people to work with with
TONY STEWART
6/13/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CONCORD, NC
Thomas N|2026 GMC Terrain
Confirmed Sales Customer
6/11/2025
Stuart Rayle was the consummate sales professional! He was very attentive to all of my request and needs. Please take care of this guy. He's the reason I bought my Terrain Denali at Ben Mynatt GMC. Plus, I also wanted to support Cyndie and Grace! :)
WILLIAM RAYLE
6/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHINA GROVE, NC
Sue L|2025 Buick Envista
Confirmed Sales Customer
6/11/2025
Great
SAMANTHA FURR
6/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
KANNAPOLIS, NC
Gregory F|2020 GMC 1500 Sierra
Confirmed Service Customer
6/12/2025
Service was done as expected
6/13/2025
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
KANNAPOLIS, NC
Margaret C|2023 Buick Encore GX
Confirmed Service Customer
6/13/2025
A simple tire rotation that took about 20 minutes tops! In and out! Great job.
6/14/2025
Thank you for choosing Ben Mynatt Buick GMC as your first choice for all your automotive needs! We look forward to your next visit! Take care!
CONCORD, NC
Rodney H|2020 Buick Enclave
Confirmed Service Customer
6/13/2025
The service department was very knowledgeable and Chris Prophet; the Senior Advisor was wonderful to work with. He was very pleasant and kept us informed very well in the process.
6/14/2025
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Ben Mynatt Buick GMC
HARRISBURG, NC
Annette L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
Mike took the time to see what my problem was with my truck.
6/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
CONCORD, NC
Barbara C|2011 GMC Terrain
Confirmed Service Customer
6/24/2025
They did exactly what I asked
6/25/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
CHARLOTTE, NC
Debora B|2026 GMC Terrain
Confirmed Sales Customer
6/24/2025
First time working with Ben Mynatt and loved the experience. Sales Consultant, Jessica Z, was a pleasure to work with. She did not use any ‘high pressure’ tactics in order to obtain/close the deal which is so appreciated! Jessica was ready for all the questions I had asked.
JESSICA ZANABRIA
6/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HARRISBURG, NC
Gerenda D|2017 Buick Encore
Confirmed Service Customer
6/25/2025
I had an appointment, and they got me in and out in the time they advised.
6/26/2025
We’re happy to hear everything went according to plan! Getting you in and out as promised is part of our commitment to your time and trust. Thanks for choosing us—we’ll be here when you need us again!
CHARLOTTE, NC
Robert B|2018 GMC Terrain
Confirmed Service Customer
6/25/2025
Everything went as scheduled.
6/26/2025
We love to hear that everything went as scheduled—no surprises, just solid service! Thanks for trusting us with your vehicle, and we look forward to keeping things just as smooth next time around.
CONCORD, NC
Mark M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/26/2025
Quick service with a willing to fit into a tight schedule. Thank you!
6/27/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
SALISBURY, NC
Barbara G|2023 Buick Envision
Confirmed Service Customer
6/27/2025
Very nice to work with.
6/28/2025
Hi, thank you for taking the time to leave a review for us at Ben Mynatt Buick GMC! We're looking forward to your next visit!
CONCORD, NC
Accardia S|2025 Buick Envista
Confirmed Sales Customer
6/28/2025
The buy back experience from the lemon law was such a headache. The salesman was un informed on how to correctly handle the situation. The then manager Jeff never wanted to speak with me and was very pushy about getting the deal done. Then the situation was handed to a new manger who was more polite. I was also told that i wasn't going to be offered the life time warranty the dealership offers on every car because it was a buy back. I didn't understand why not if both vehicles came from Ben Mynatt lot. I wasn't satisfied with how the situation was handled but i do love my 2025 Envista
JULIAN LONDON
6/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHARLOTTE, NC
John G|2010 Buick LACROSSE
Confirmed Service Customer
6/30/2025
good service just couldn't come up with 2,000.00 a/c repair cost.
7/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BELMONT, NC
William R|2023 GMC Acadia
Confirmed Service Customer
6/30/2025
In and out with an State Inspection . Chris was excellent to deal with.
7/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Ben Mynatt Buick GMC and we hope to see you again soon!
CONCORD, NC
Mark M|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
6/16/2025
Jessica, Reggie and Zack were all wonderful to work with. I also work in a customer service driven industry so I’ve always kept my expectations pretty high. However, the team at Ben Mynatt went above and beyond during this process.
JESSICA ZANABRIA
6/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SALISBURY, NC
Joseph S|2024 GMC Sierra 1500
Confirmed Service Customer
6/16/2025
Good job, friendly staff
6/17/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
OAKBORO, NC
Charles S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/17/2025
Great customer service, out of the way helpfulness and kindness
JESSICA ZANABRIA
6/18/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Ben Mynatt Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
Jamie C|2025 GMC Acadia
Confirmed Sales Customer
6/17/2025
Great!!!
TONY STEWART
6/18/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MOORESVILLE, NC
Thomas B|2025 GMC Sierra 1500
Confirmed Sales Customer
6/19/2025
Friendly
TONY STEWART
6/20/2025
Short, sweet, and exactly the kind of vibe we hope to give off! Thanks for your visit and your kind word—hope to see you again soon with more friendly faces and five-star service waiting!
CONCORD, NC
Edmund H|2025 GMC 2500HD Sierra
Confirmed Sales Customer
6/24/2025
It started with Stuart, he was very professional and made the process very easy. He also followed back up with me a couple of days after my initial visit. The follow up sealed the deal for me. Stuart wasn’t pushy, just professional.
WILLIAM RAYLE
6/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
MORVEN, NC
Angela P|2025 Buick Envista
Confirmed Sales Customer
6/25/2025
My sales lady was great
MARIAH HODGES
6/26/2025
We love hearing that your sales experience was so positive! A great sales consultant can make all the difference, and we’re glad yours made the process smooth and enjoyable. We hope you’re loving your new ride already!
KANNAPOLIS, NC
Carolyn J|2025 GMC Acadia
Confirmed Service Customer
6/26/2025
Very professional
6/27/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
SALISBURY, NC
Shelia W|2025 Buick Enclave
Confirmed Sales Customer
7/1/2025
Great service, no complaints.
JESSICA ZANABRIA
7/2/2025
Thank you so much for choosing Ben Mynatt Buick GMC. We truly appreciate your support and look forward to assisting you next time!
HARRISBURG, NC
George H|2025 GMC Acadia
Confirmed Sales Customer
7/6/2025
Excellent customer service, wide variety of vehicles(new and used), not pushy or aggressive
TONY STEWART
7/7/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help! Best wishes, Ben Mynatt Buick GMC
KANNAPOLIS, NC
Julie A|2012 GMC Terrain
Confirmed Service Customer
7/7/2025
Service was quick and easy.
7/8/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LOCUST, NC
Yolanda W|2025 Buick Envista
Confirmed Service Customer
7/8/2025
Quick service, Friendly knowledge staff. Expensive
7/10/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHARLOTTE, NC
Lori H|2025 Buick Enclave
Confirmed Sales Customer
7/8/2025
Staff was awesome.
TONY STEWART
7/10/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SALISBURY, NC
Danny P|2024 GMC Sierra 1500
Confirmed Service Customer
7/8/2025
I actually drive 50 minutes to get my truck serviced there. I’ve always been very pleased.
7/10/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TRINITY, NC
Israel A|2015 Buick Enclave
Confirmed Service Customer
7/9/2025
Great job
7/10/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We do hope we can be of assistance in the future. Best wishes, Ben Mynatt Buick GMC
CONCORD, NC
Anna B|2017 Buick LaCrosse
Confirmed Service Customer
7/10/2025
Very polite and kind. Also provided updates on status. Thanks
7/11/2025
We appreciate the kind words! Providing timely updates and treating our guests with warmth is a top priority. Thanks for noticing—and we’re here whenever you need a smooth, friendly service experience again!
CONCORD, NC
Daniel H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
7/14/2025
It was a great experience, From walking in the door and leaving with a new truck , we felt that Tony was helping with everything he could about the deal and answered all questions about we had , would highly recommend Tony and Ben Mynatt to everyone
TONY STEWART
7/15/2025
Congratulations on your new truck! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
SALISBURY, NC
Mary A|2021 Buick Encore GX
Confirmed Service Customer
7/14/2025
EVERYTHING ON TIME AND ALL VERY NICE.
7/15/2025
Hi, thank you for taking the time to leave a review for us at Ben Mynatt Buick GMC! We're looking forward to your next visit!
CONCORD, NC
Tommy J|2025 GMC Yukon
Confirmed Service Customer
7/2/2025
Bought new 2025 Yukon Denali on June 10th and there was a part in cup holder that covered the phone charger was not working properly. I was going on vacation to the Keys so service department said they would fix when I returned. Went back to service department on July 1st and was told they needed to order whole new cup holder assembly. I was not very happy. Why didn’t they order parts on June 10th or 11th so they could have fixed when I returned from vacation. Very sloppy business
7/4/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CONCORD, NC
Cindy L|2025 Buick Envision
Confirmed Sales Customer
7/3/2025
Reggie, Jessica and the finance manager made everything smooth and easy. I would recommend anyone to buy a car from them
JESSICA ZANABRIA
7/4/2025
Reggie, Jessica, and our finance manager will be so grateful for your shoutout! We’re thrilled your experience was smooth and easy—just the way it should be. Here’s to a team that makes buying a car feel like a breeze!
CONCORD, NC
Johnny M|2025 Buick Envision
Confirmed Sales Customer
7/12/2025
i HAVE PURCAHSED 100S OF CAR/TRUCKS in my lifetime, Jessica was so professional, kind, polite to me and my wife, she even came to the dealership on her day off so that i could test drive 2 cars,, APLUS!!! My experience at the dealer was nothing short of GREAT!!! Will buy again..
JESSICA ZANABRIA
7/13/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Ben Mynatt Buick GMC
SALISBURY, NC
Richard R|2025 GMC Sierra 1500
Confirmed Sales Customer
7/16/2025
I have purchased many vehicles in my life and this was by far the most efficient and least intrusive experience I have ever had! Absolute 5 star ⭐️ rating
SAMANTHA FURR
7/17/2025
Wow—what a compliment! We're honored to have given you the smoothest car-buying experience yet. Here's to setting the bar even higher next time!
MIDLAND, NC
David F|2025 GMC Sierra 1500
Confirmed Sales Customer
7/24/2025
I bought my truck from Tony Steward by just talking to him on the phone. I've never purchased a vehicle without seeing it before. He made it easy and thoroughly covered everything in detail. I live about 200 miles from your dealership. My Son-in-law bought a truck from Tony last year and recommend him. He lives in Mt. Pleasant. To put things in perspective Tony is great and I'll probably buy another vehicle from him in the future.
TONY STEWART
7/25/2025
Tony’s dedication to going the extra mile—literally and figuratively—is what makes him such an asset to our team. We’re so grateful for your trust, especially purchasing sight-unseen, and we look forward to helping with your next vehicle, wherever you are!
KINGSPORT, TN
Katherine B|2025 GMC Yukon
Confirmed Sales Customer
7/16/2025
Great and quick
WILLIAM RAYLE
7/17/2025
Quick and great—that’s what we love to hear! Your smooth visit is what keeps us striving for more.
GREENSBORO, NC
Whitney C|2024 Buick Envista
Confirmed Service Customer
7/16/2025
This was the quickest I’ve been able to get an oil change and be on my way. I appreciate being serviced quickly
7/17/2025
Quick oil changes are our thing, and we’re glad we got you back on the road in record time. Your time matters to us, every visit.
CHARLOTTE, NC
Scott W|2020 Buick Enclave
Confirmed Service Customer
7/16/2025
I'm glad that you made the customer waiting area comfortable. My vehicle was done on time as estimated, and you had a same day appointment. Other than that, I was disappointed that the tech was too lazy to remove the prior oil change sticker before cluttering my windshield with another. I was baited & switched when I asked about the service price and after I was told that was the advisor to see. I'm going to drive an hour out of my waw to go to my old dealership from now on.
7/17/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHARLOTTE, NC
John G|2010 Buick LACROSSE
Confirmed Service Customer
7/18/2025
was scheduled for a/c service and advised would be a long job because I had to wait at location. advisor mark was very helpful and informative on fact he had to leave for a funeral and returned later in afternoon. I do have an issue with the wait period being that i arrived on time 8:00am bit did not leave until 4:30pm(8.5hrs). also the work was done per a diagnostic done 1 wk earlier that recommended cabin air filter be replaced and was not(verified by service rep looking at copy of my billing). all in all appreciated the work done but would also emphasize attention to details of a diagnostic and making every effort to get customer out as soon as possible being I am paying dealership pricing for an older vehicle (1897.00). thanks j.green
7/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BELMONT, NC
John C|2025 GMC HUMMER EV Pickup
Confirmed Sales Customer
7/22/2025
Stuart is the best!
WILLIAM RAYLE
7/23/2025
We couldn’t agree more—Stuart truly is the best! Thank you for highlighting him and sharing the love. Great team members make great experiences, and we’re lucky to have both on our side.
DAVIDSON, NC
Lois H|2025 Buick Enclave
Confirmed Sales Customer
7/30/2025
Samantha Furr was great to deal with and assisted us in the purchase of the new car.
SAMANTHA FURR
7/31/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MOUNT PLEASANT, NC
William H|2011 Buick Enclave
Confirmed Service Customer
7/28/2025
Very good service
7/30/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Ben Mynatt Buick GMC
CHARLOTTE, NC
Karen C|2024 GMC Sierra 3500 HD
Confirmed Service Customer
7/29/2025
Very helpful, knowledgeable and pleasant representatives. Even my sales person...Jessica checked on us.
7/31/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CONCORD, NC
Travis C|2025 GMC Sierra 1500
Confirmed Sales Customer
7/30/2025
Tony Stewart was awesome.
TONY STEWART
7/31/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
CAMDEN, NC
Daniel R|2025 GMC Sierra 1500
Confirmed Sales Customer
8/1/2025
Professional, friendly, no nonsense
JESSICA ZANABRIA
8/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
IRON STATION, NC
Jackie H|2018 GMC Acadia
Confirmed Service Customer
8/1/2025
Great service
8/2/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
LOCUST, NC
David T|2019 GMC Acadia
Confirmed Service Customer
8/11/2025
Thank you for asking for my personal feedback. Let me start off thanking Mr. Chris Proffitt for assisting me and helping me get my vehicle repaired. He was on it and did an awesome job getting me in and out in one day. It's nice to see that you have a benchmark service writer once again. I personally rate him "EXCELLENT" However, I was somewhat disappointed with some of the repair work that was performed. I originally came it to have the thermostat changed out due to service engine error that occurred while driving to work that same day. Also, I elected to have rear brakes installed and the brake fluid changed / flushed out for the entire system, however after the work was completed and returned home I checked things out after waiting 30 min. I removed the brake fluid reservoir cap because I couldn't see where the brake fluid level was. The fluid was over filled and literally spilled off the top rim after opening. The inside of the cap looked dirty as well as if it fell or placed somewhere that attracted dust. the worst part was the new brake fluid looked dirtier than when I brought it in. Personally, at every oil change I perform (roughly 3000 - 3600 miles), I also use a new syringe to suck out as much the brake fluid from the reservoir and re-fill using top grade brake fluid. I keep that fluid extremely clean and now very disappointed how it looks dirty and used. Lastly, all the bleeder valves did NOT have the little rubber covers or grommets. That really hit home for me. In truth, paying the amount of money for these jobs is absorbingly high, but I chose to do it. I also deserve the best repair service for the money. I take optimal care of my vehicle and do expect the same when I pay for service. Maybe I should have talked with the mechanic first. Mechanic rating maybe will need a little help and being young, I know he will learn to pay better attention to detail. If I do decide to have future service, I will entertain a good discussion with the mechanic working on my vehicle. Thank you, DNT
8/12/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CONCORD, NC
Tim M|2012 GMC Sierra
Confirmed Service Customer
8/2/2025
Had the air bag replaced per recall
8/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Ben Mynatt Buick GMC and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
CONCORD, NC
Arthur S|2023 GMC Canyon
Confirmed Service Customer
8/2/2025
Stopped in to get my lights checked out and a faulty tps. They got the light ordered and fixed the tps and even repaired a tire.
8/3/2025
Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
SALISBURY, NC
Armey B|2025 Buick Envision
Confirmed Sales Customer
8/4/2025
Sales manager Reggie and associate sales representative Samantha Furr made me feel right at home during this purchase. I was refreshments, even dinner because it got late. Being treated like a family member was unlike any service I’ve ever had a Dealership. I will refer all my friends and family to Ben Mynatt.
SAMANTHA FURR
8/5/2025
We’re honored by your words and thrilled that Reggie and Samantha made you feel so genuinely welcome. From the refreshments to the thoughtful care during a late night, we’re proud to treat every customer like family. Thanks for trusting us—and for sharing that trust with your loved ones.
CHARLOTTE, NC
James N|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/10/2025
Quick in and out inspection
8/11/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
CONCORD, NC
Beverly C|2023 GMC Acadia
Confirmed Service Customer
8/11/2025
Great
8/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
GASTONIA, NC
Ben W|2025 GMC Sierra 1500
Confirmed Sales Customer
8/11/2025
The absolute easiest truck purchase I’ve ever completed. The salesperson (Ken) and sales manager (Reggie) made the buying experience a pleasure. Arrangements were even made to deliver my truck as I live in another state!! World Class Service
KENNETH MANN
8/12/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Ben Mynatt Buick GMC and we hope to see you again soon!
NORTH MYRTLE BEACH, SC
Gregory C|2020 GMC 1500 Sierra
Confirmed Service Customer
8/19/2025
My story, I made my appointment, drove to the dealership, got my truck serviced, and drove back home, end of story!
8/21/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
STANLEY, NC
Michael F|2024 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
Excellent service! Had an appointment for the complimentary service that came with the purchase of the vehicle (oil change and tire rotation). In and out of there in 30 minutes.
9/18/2025
We’re happy to hear your complimentary service went smoothly and quickly. Getting you in and out efficiently while providing excellent care is exactly what we aim for, and we’ll keep it that way!
KANNAPOLIS, NC
Larry L|2016 Chevrolet Traverse
Confirmed Service Customer
8/12/2025
Good service. Kept vehicle clean.
8/13/2025
We’re glad your service went well and that your vehicle was kept clean! Attention to detail is always a priority for us, and we look forward to providing the same great care on your next visit—you’re always welcome here.
CONCORD, NC
Preston B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/12/2025
Easy and simple
TONY STEWART
8/13/2025
We’re glad your experience was easy and simple! Making service convenient is always our goal, and we look forward to keeping every future visit just as smooth—we’re here for you anytime you need us.
UNION GROVE, NC
Christopher Z|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/13/2025
Your staff was nice and professional. I ordered a dash cam for my truck and had your personal install it and unfortunately it was installed incorrectly (the dash cam keeps rebooting) I called the manufacturer and they said it was not installed correctly.
11/14/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
MONROE, NC
James M|2015 Buick LaCrosse
Confirmed Service Customer
11/14/2025
It was a nice visit. I was glad to get the Transmission Fluid replaced and the wait time was OK. Thanks very much for your Service..............James Moser
11/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CONCORD, NC
Karen C|2024 GMC Terrain
Confirmed Service Customer
12/22/2025
Prompt service. Quickly repaired. Personable employees.
12/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CONCORD, NC
Howard B|2023 Buick Envision
Confirmed Service Customer
12/26/2025
Chris Prophet was great
12/27/2025
We appreciate your positive words about Chris. It’s wonderful to know he made such a great impression. Thanks for sharing your experience with us.
CONCORD, NC